Head to head · Business · updated Oct 25, 2026
Tidio vs Fin by Intercom
Tidio scores 11 to Fin by Intercom's 1 on public evidence for customer support chatbot, and they rank #3 and #4 there. Only Tidio has a free tier. Numbers below are the same public signals the ranking uses, recomputed nightly — nothing here is sponsored.
Tidio
Live chat and helpdesk for small businesses with Lyro, an AI agent that answers customer questions from your FAQs.
+ Combines live chat, email inbox and the Lyro AI agent in one affordable tool with Shopify and WordPress plugins.
− Lyro conversations are metered separately, so costs climb as the bot gets busier.
Fin by Intercom
Intercom's AI support agent that resolves customer conversations from your help content and hands the rest to humans.
+ Pay-per-resolution pricing and consistently high measured resolution rates on real support queues.
− Per-resolution fees scale unpredictably, and it is most compelling if you already use Intercom.
Side by side
public evidence| Tidio | Fin by Intercom | |
|---|---|---|
| Evidence score / 100 | 11 | 1 |
| GitHub stars | closed source | closed source |
| Hacker News stories, 30d | 0 | 0 |
| Release-feed mentions, 30d | 0 | 0 |
| Last activity | – | – |
| Pricing | Free tier | Paid · $0.99 per resolution |
| Platforms | web, ios, android, mac, windows | web |
| Maker | Tidio | Intercom |
Which one?
Pick Tidio if
- you want the stronger public evidence (11 vs 1)
- you want a free tier to start on
- you need it on android, ios, mac
Best for small ecommerce support.
Pick Fin by Intercom if
Pay-per-resolution pricing and consistently high measured resolution rates on real support queues.
Best for deflecting tickets on a support queue.