Head to head · Business · updated Oct 25, 2026
Chatbase vs Fin by Intercom
Chatbase scores 16 to Fin by Intercom's 1 on public evidence for customer support chatbot, and they rank #2 and #4 there. Only Chatbase has a free tier. Numbers below are the same public signals the ranking uses, recomputed nightly — nothing here is sponsored.
Chatbase
Build a custom support chatbot trained on your website, docs and files and embed it with a snippet.
+ Paste a URL and have a working embedded bot in minutes, with actions for lookups and lead capture.
− Message credits are tight on lower tiers, and answers drift when the source content is thin.
Fin by Intercom
Intercom's AI support agent that resolves customer conversations from your help content and hands the rest to humans.
+ Pay-per-resolution pricing and consistently high measured resolution rates on real support queues.
− Per-resolution fees scale unpredictably, and it is most compelling if you already use Intercom.
Side by side
public evidence| Chatbase | Fin by Intercom | |
|---|---|---|
| Evidence score / 100 | 16 | 1 |
| GitHub stars | closed source | closed source |
| Hacker News stories, 30d | 1 | 0 |
| Release-feed mentions, 30d | 0 | 0 |
| Last activity | – | – |
| Pricing | Free tier · Hobby $40/mo | Paid · $0.99 per resolution |
| Platforms | web, api | web |
| Maker | Chatbase | Intercom |
Which one?
Pick Chatbase if
- you want the stronger public evidence (16 vs 1)
- you want a free tier to start on
- you need it on api
Best for a quick website support bot.
Pick Fin by Intercom if
Pay-per-resolution pricing and consistently high measured resolution rates on real support queues.
Best for deflecting tickets on a support queue.