Head to head · Business · updated Oct 15, 2026
Chatbase vs Tidio
Chatbase scores 16 to Tidio's 11 on public evidence for customer support chatbot, and they rank #2 and #3 there. Both are free to start. Numbers below are the same public signals the ranking uses, recomputed nightly — nothing here is sponsored.
Chatbase
Build a custom support chatbot trained on your website, docs and files and embed it with a snippet.
+ Paste a URL and have a working embedded bot in minutes, with actions for lookups and lead capture.
− Message credits are tight on lower tiers, and answers drift when the source content is thin.
Tidio
Live chat and helpdesk for small businesses with Lyro, an AI agent that answers customer questions from your FAQs.
+ Combines live chat, email inbox and the Lyro AI agent in one affordable tool with Shopify and WordPress plugins.
− Lyro conversations are metered separately, so costs climb as the bot gets busier.
Side by side
public evidence| Chatbase | Tidio | |
|---|---|---|
| Evidence score / 100 | 16 | 11 |
| GitHub stars | closed source | closed source |
| Hacker News stories, 30d | 1 | 0 |
| Release-feed mentions, 30d | 0 | 0 |
| Last activity | – | – |
| Pricing | Free tier · Hobby $40/mo | Free tier |
| Platforms | web, api | web, ios, android, mac, windows |
| Maker | Chatbase | Tidio |
Which one?
Pick Chatbase if
- you want the stronger public evidence (16 vs 11)
- you need it on api
Best for a quick website support bot.
Pick Tidio if
- you need it on android, ios, mac
Best for small ecommerce support.