Business · by Intercom
Fin by Intercom
Intercom's AI support agent that resolves customer conversations from your help content and hands the rest to humans.
+ Pay-per-resolution pricing and consistently high measured resolution rates on real support queues.
− Per-resolution fees scale unpredictably, and it is most compelling if you already use Intercom.
Open Fin by Intercom ↗ best for: deflecting tickets on a support queue
Evidence
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+ Agents take real actions (returns, bookings, account changes) with strong guardrails, and you pay only for resolved cases.
− Enterprise sales process and pricing; not self-serve for small businesses.
+ Paste a URL and have a working embedded bot in minutes, with actions for lookups and lead capture.
− Message credits are tight on lower tiers, and answers drift when the source content is thin.
+ Combines live chat, email inbox and the Lyro AI agent in one affordable tool with Shopify and WordPress plugins.
− Lyro conversations are metered separately, so costs climb as the bot gets busier.
+ Native to the ticketing system many support teams already run, with agent-assist as well as customer-facing bots.
− Add-on pricing on top of Zendesk seats makes the total cost high, and setup needs admin effort.