Head to head · Business · updated Oct 26, 2026
Chatwoot vs Chatbase
Chatwoot scores 69 to Chatbase's 16 on public evidence for customer support chatbot, and they rank #1 and #4 there. Both are free to start. Numbers below are the same public signals the ranking uses, recomputed nightly — nothing here is sponsored.
Chatwoot
Open-source customer engagement suite with an AI agent for replies and summaries.
+ Self-host the whole helpdesk - the AI is an add-on, not the lock-in.
− You run the infrastructure, and the AI features need your own model key.
Chatbase
Build a custom support chatbot trained on your website, docs and files and embed it with a snippet.
+ Paste a URL and have a working embedded bot in minutes, with actions for lookups and lead capture.
− Message credits are tight on lower tiers, and answers drift when the source content is thin.
Side by side
public evidence| Chatwoot | Chatbase | |
|---|---|---|
| Evidence score / 100 | 69 | 16 |
| GitHub stars | 38,360 | closed source |
| Hacker News stories, 30d | 0 | 1 |
| Release-feed mentions, 30d | 0 | 0 |
| Last activity | 0 days ago | – |
| Pricing | Open source · Self-host free; cloud plans paid | Free tier · Hobby $40/mo |
| Platforms | web, linux, api, ios, android | web, api |
| Maker | Chatwoot | Chatbase |
Which one?
Pick Chatwoot if
- you want the stronger public evidence (69 vs 16)
- you want open source — self-host it, read it, fork it
- you need it on android, ios, linux
- a bigger GitHub community matters (38,360 vs 0 stars)
Best for teams that want to own their support stack.
Pick Chatbase if
Paste a URL and have a working embedded bot in minutes, with actions for lookups and lead capture.
Best for a quick website support bot.