Head to head · Business · updated Oct 26, 2026
Chatwoot vs Decagon
Chatwoot scores 52 to Decagon's 21 on public evidence for customer support chatbot, and they rank #1 and #4 there. Only Chatwoot has a free tier. Numbers below are the same public signals the ranking uses, recomputed nightly — nothing here is sponsored.
Chatwoot
Open-source customer engagement suite with an AI agent for replies and summaries.
+ Self-host the whole helpdesk - the AI is an add-on, not the lock-in.
− You run the infrastructure, and the AI features need your own model key.
Decagon
AI support agents that resolve tickets end to end for large support teams.
+ Built to close tickets, with QA and reporting on what it actually answered.
− Enterprise sales cycle and no self-serve tier.
Side by side
public evidence| Chatwoot | Decagon | |
|---|---|---|
| Evidence score / 100 | 52 | 21 |
| GitHub stars | 38,365 | closed source |
| Hacker News stories, 30d | 0 | 0 |
| Release-feed mentions, 30d | 0 | 0 |
| Last activity | 0 days ago | – |
| Pricing | Open source · Self-host free; cloud plans paid | Paid · Enterprise pricing, usually per resolution |
| Platforms | web, linux, api, ios, android | web, api |
| Maker | Chatwoot | Decagon |
Which one?
Pick Chatwoot if
- you want the stronger public evidence (52 vs 21)
- you want open source — self-host it, read it, fork it
- you need it on android, ios, linux
- a bigger GitHub community matters (38,365 vs 0 stars)
Best for teams that want to own their support stack.
Pick Decagon if
Built to close tickets, with QA and reporting on what it actually answered.
Best for high-volume teams replacing tier-one support.