Head to head · Business · updated Oct 26, 2026
Botpress vs Decagon
Botpress scores 36 to Decagon's 21 on public evidence for customer support chatbot, and they rank #2 and #4 there. Only Botpress has a free tier. Numbers below are the same public signals the ranking uses, recomputed nightly — nothing here is sponsored.
Botpress
Visual builder for LLM chat agents with tools, knowledge bases and channels.
+ Flow editor with real code escape hatches, and it deploys to WhatsApp and Slack.
− Free credits run out quickly once a bot gets traffic.
Decagon
AI support agents that resolve tickets end to end for large support teams.
+ Built to close tickets, with QA and reporting on what it actually answered.
− Enterprise sales cycle and no self-serve tier.
Side by side
public evidence| Botpress | Decagon | |
|---|---|---|
| Evidence score / 100 | 36 | 21 |
| GitHub stars | 14,969 | closed source |
| Hacker News stories, 30d | 0 | 0 |
| Release-feed mentions, 30d | 0 | 0 |
| Last activity | 2 days ago | – |
| Pricing | Free tier · Free monthly credits; pay as you go after | Paid · Enterprise pricing, usually per resolution |
| Platforms | web, api, linux | web, api |
| Maker | Botpress | Decagon |
Which one?
Pick Botpress if
- you want the stronger public evidence (36 vs 21)
- you want open source — self-host it, read it, fork it
- you need it on linux
- a bigger GitHub community matters (14,969 vs 0 stars)
Best for building a support bot without a backend.
Pick Decagon if
Built to close tickets, with QA and reporting on what it actually answered.
Best for high-volume teams replacing tier-one support.